As experienced telehealth providers we were able to instantly migrate to a 100% telehealth-based model at the beginning of the coronavirus pandemic. Now that lockdown is over, we are still offering mixed care.
The following patients should attend in-person appointments unless they are ill:
New non-headache patients
Follow up patients with vertigo requiring corrective manouvres; patients with unstable movement disorders or cognitive problems
Other patients who would like to attend
When you do attend in person, you are only permitted to bring the minimum required number of carers with you and use the QR code to check in. Rest assured that strict hygiene and infection control measures are being followed. This includes social distancing in the waiting room, provision of hand sanitiser, disinfection of examination equipment and patient facing surfaces between patients, hand washing, and appropriate use of disposable personal protective equipment.
We charge a co-payment in addition to the medicare rebate for all services - telehealth or in person. Telehealth services are often more labour intensive than a standard office consult and as a result consultation via either method attracts the same fee. You will be provided with a price estimate at the time of booking.
We know that many of our patients are financially hurting at present. We usually remember to ask but please let us know if this affects you during the consultation. Our highest priority is ensuring your access to medical care.
We are so proud to be part of this wonderful country where we have all come together to follow public health, medical and government advice. Thanks to the community, most doctors have only had to save lives from coronavirus by staying home like everyone else. We are beyond grateful to everyone for the gift of our ongoing safety, physical and mental health.
Please keep up the good work and:
Wear a mask
Get Tested if you are sick
Follow all public health orders